About this notice
This privacy notice explains how Stay QM (the commercial accommodation brand of Queen Mary University of London [new window]) collects personal data and how we use it, and about cookies used on this site. It applies to information we collect about:
- people who request a site visit or send an enquiry
- people who communicate with us via our 'Live Chat' facility
- people who make bookings
- visitors to our websites
How we collect and use your personal data
If you request a site visit, send an enquiry or chat to us online on this website, you may have to submit personal information, such as your name and contact details. We will process this information for the purpose of dealing with your enquiry and fulfilling your request. If you make any kind of booking for the use of our facilities and services, then it will be necessary for you to provide some personal information to us. If you do not provide certain information to use then we may not be able to provide the service requested. On this website we use 'Live Chat' to engage with our customers, which you may use also. This functionality is managed by an external company called LivePerson and more information can be found below.
The basis for processing your personal data
If you request a site visit or send us an enquiry, you will be giving consent for us to process your personal data for that purpose. If you give us information in the course of making a booking, it will be necessary for us to process your personal data with a view to entering a contract and subsequently for the performance of that contract. If you wish to withdraw your consent for any processing please contact firstname.lastname@example.org.
Sharing your personal data
Apart from the possible transfer of some personal data in the course of your use of Live Chat, we do not sell or share your personal data with any third parties, except where this may be permitted or required by law. Data may be shared with payment providers to process transactions.
How long your personal data is kept
We will retain your information in line with our Records Retention Schedule [new window]. The retention period will differ depending on whether or not you make a booking or other transaction with us.
When someone visits the Stay QM website we collect standard internet log information and details of visitor behaviour patterns. This is to help us analyse visitor behaviour patterns and track visitor numbers. We collect this information in a way which does not personally identify those using our websites. We will not associate any data gathered from this site with any personally identifying information from any source. Cookies are small text files placed on a website visitor's computer, which identify it to our server. Cookies do not identify individual users, only the computer used. They are widely used in order to make websites work more efficiently, as well as to provide certain information to the owners of the site.
You may delete and block all cookies from this site. Most web browsers allow some control of cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them from your computer, visit www.allaboutcookies.org [new window].
Please see the table below for details of the cookies we use at Stay QM and their purpose.
(you may control these through your browser settings)
|Google Analytics||_utma||These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.||2 years||Click here for an overview of privacy at Google|
|_utmc||On closing browser|
|QMUL Cookie notice display||QMhasVisited||Signifies you have responded to our website's cookie notification banner. If you remove this cookie, the notification will display again.||1000 days|
|Kinetics B&B Booking Module||ASP.NET_SessionId||This cookie allows the B&B booking module to display information relevant to that user (tracking the session).||On closing browser|
|Kinetics B&B Booking Module||KxBnBCookieConsent||This cookie checks that the user has confirmed they consent to the 'Do you consent to us storing cookies' notice within the B&B booking module by clicking 'Dismiss' when the banner is displayed.||300 days|
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout [new window].
YouTube videos and Live Chat functionality