FAQs
Please click on the headings below to expand the section and find out more information on each topic.
Your room will be available to check into from 15:00 hrs and check out is by 09:00 hrs on your day of departure.
Early arrival access is subject to availability, please enquire with the team before to check this.
** Please note that photo ID is required when checking in, so please ensure that it is readily available when you arrive. **
QMUL buildings are compliant under the Equalities Act. Should you have guests with specific requirements please let the Sales team know so they can ensure the facilities are suitable / advise you of specific details.
A microwave, a kettle and a toaster are available to use in the communal kitchen. Please note we do not provide crockery, cutlery or utensils - you would need to provide these yourself.
A tea/coffee tray is provided in the kitchen.
If you are staying at the Mile End campus, local information can be found at Reception in the Student Village. Tourist information is available on the Visit London website or in our 'Things to do in London section'.
We are unable to offer luggage storage for our guests.
Parking is NOT available on campus and you are therefore advised to take public transport to reach QMUL. Details of public parking in the vicinity can be found on the London Borough of Tower Hamlets website.
A post box is located on campus outside the Joseph Priestley building (no. 41 on our Campus Map - Mile End [PDF 946KB]).
We regret that QMUL is unable to accept any postal deliveries.
To understand privacy and cookies in use on this website, we have a dedicated privacy and cookies notice, which explains how Stay QM (the commercial accommodation brand of Queen Mary University of London [new window]) collects personal data and how we use it, and about cookies used on this site. It applies to information we collect about:
- people who request a site visit or send an enquiry
- people who communicate with us via our 'Live Chat' facility
- people who make bookings
- visitors to our websites
To find out more, visit the Queen Mary University of London privacy page [new window] or contact us at: commercialmarketing@qmul.ac.uk
We are committed to providing a high quality service to all our guests. When something goes wrong we would like to hear from you; this will help us improve our standards. If you have any concerns about your stay with us, please refer to the RESIDENTIAL GUEST COMPLAINTS PROCEDURE [PDF 153KB] which gives details of how to formalise your concerns.
You can click on the links below to view the Terms and Conditions for group and individual guests at Stay QM.
Some of our favourite things to visit/do in the area:
- Spitalfields
- Columbia Road Flower Market
- Bow Wharf
- Dennis Severs' House
- The Regent's Canal
- Mile End Park
- Victoria Park
- Canary Wharf
- Brick Lane
Also take a look at our 'Things to do in London section' to discover all the attractions that the Capital has to offer!
WiFi is available free of charge at Stay QM. Log in details will be available from Reception at Mile End on check-in.
Yes, there is an onsite launderette. Laundry cards are available at Residence Reception for £10.00 each, with £9.00 worth of credit applied.