FAQs

Please click on the headings below to expand the section and find out more information on each topic.

ARE TOWELS AND LINEN PROVIDED?

Mile End: Yes, both linen and towels are provided in all rooms on the Mile End site.

Whitechapel: Please note that bed linen and towels are NOT provided if you are staying in Floyer House at Whitechapel. You will need to provide these yourself. If you need to purchase these items when you arrive, you can do so from the local Argos store which is a short 10 minute walk from the accommodation. Please use the links below for more information: 

DIRECTIONS TO ARGOS STORE [opens in new window] 
ARGOS OPENING HOURS [opens in new window]

CHECK IN/CHECK OUT TIMES

Your room will be available to check into from 14:00 hrs and check out is 10:00 hrs on your day of departure.

** Please note that photo ID is required when checking in, so please ensure that it is readily available when you arrive. ** 

WIFI ACCESS

WiFi is available free of charge at Stay QM. Please select the 'QM-Events' network. You will be prompted to enter a password which will be available from Reception at Mile End or the Site Manager's Office if you are staying at Whitechapel.

Please note that the password changes every Wednesday at 10am.

BREAKFAST SERVING TIMES

Breakfast is served in the Curve restaurant at Mile End from 07:00hrs - 10:00hrs Monday - Sunday. Both a full English breakfast and continental breakfast are available.

If you are staying at our Whitechapel site the Nucleus cafe is a 3 minute walk from Floyer House. It is open Monday - Friday, 8.30am  - 3pm. Click here for directions [opens in new window]

FACILITIES/APPLIANCES IN KITCHENS

A microwave, a kettle and a toaster are available to use in the kitchen. Please note we do not provide crockery, cutlery or utensils - you would need to provide these yourself.

APPLIANCES AVAILABLE AT RECEPTION

We offer various items for sale and for hire, these are available from Reception 24 hours a day. Items for hire include:

  • Irons
  • Hair dryer
  • Fans

We also offer a number of Items for sale including UK adapters. More information is available on the

TERMS & CONDITIONS

You can click on the links below to view the Terms and Conditions for group and individual guests at Stay QM. Note, from the 16th May 2018, the separate T&C have been merged into one document.

Stay QM Terms & Conditions (for Groups until 15th May 18) [PDF 308KB]

Stay QM Terms & Conditions (Individual Guests until 15th May 18) [PDF 233KB]

Stay QM Terms & Conditions (from 16th May 18) [PDF 75KB]

Privacy and Cookies

To understand privacy and cookies in use on this website, we have a dedicated privacy and cookies notice, which explains how Stay QM (the commercial accommodation brand of Queen Mary University of London [new window]) collects personal data and how we use it, and about cookies used on this site. It applies to information we collect about:

  • people who request a site visit or send an enquiry
  • people who communicate with us via our 'Live Chat' facility
  • people who make bookings
  • visitors to our websites

To find out more, visit www.qmaccommodation.co.uk/privacy [new window] or contact us at: marketing@qmhospitality.co.uk

RESIDENTIAL GUESTS COMPLAINTS PROCEDURE

We are committed to providing a high quality service to all our guests. When something goes wrong we would like to hear from you; this will help us improve our standards. If you have any concerns about your stay with us, please refer to the RESIDENTIAL GUEST COMPLAINTS PROCEDURE [PDF 153KB] which gives details of how to formalise your concerns.

Mailing List Sign Up

You can sign up to our Stay QM mailing list by visiting: http://eepurl.com/doVixD

We would expect to send emails out to this list with the following frequency and schedule:

News: once every 13 weeks
Special Offers: once every 6-8 weeks

PARKING at QMUL

Parking is extremely limited on campus and you are therefore advised to take public transport to reach QMUL. Limited parking is available at weekends only. Details of public parking in the vicinity can be found at: www.towerhamlets.gov.uk/lgnl/transport_and_streets/parking.aspx

POST AT STAY QM

A post box is located on campus outside the Joseph Priestley building (no. 41 on our CAMPUS MAP - MILE END [PDF 952KB]).

We regret that QMUL is unable to accept any postal deliveries.

NEAREST TUBE STATION

The Mile End site is located equidistant from Mile End and Stepney Green tube stations both in zone 2. To walk from either station to the campus is approximately 8 minutes.

The Whitechapel site is located closest to Whitechapel Station (zone 2) and is an 8 minute walk from Floyer House.

MORE ABOUT OUR LOCATION

NEAREST MAINLINE STATION

Liverpool Street is 2 stops (5 mins) on the Central line from Mile End tube station, or 2 stops (5 mins) on the Hammersmith & City line from Whitechapel.

MORE ABOUT OUR LOCATION

NEAREST AIRPORT

For details on public transport options from UK airports, please visit: our Location pages:

MILE END

WHITECHAPEL

DISABLED ACCESS

QMUL buildings are compliant under the Equalities Act. Should you have guests with specific requirements please let the Sales team know so they can ensure the facilities are suitable / advise you of specific details.

LOCAL AREA INFORMATION

If staying on campus local tourist information can be found at Reception in the Student Village. Additional local information can be found at: www.visitlondon.com or in our 'Things to do in London section'.

SPORTS FACILITIES

Qmotion is a fitness centre at the Mile End site. Details can be found at: www.qmsu.org/qmotion

EATING AT STAY QM

There are a number of cafés and catering outlets on the Mile End site, as well as at Whitechapel. Visit www.catering.qmul.ac.uk for more information.

There are also several restaurants just a few minutes walk from the Mile End site under the green bridge close to Mile End station.

NEAREST SWIMMING POOL

Mile End: Mile End Park leisure Centre is a short walk from QMUL. Details can be found at:
http://www.better.org.uk/leisure/mile-end-park-leisure-centre

Whitechapel: St George's Leisure Centre is a 15 minute walk from Floyer House. Details can be found at:
http://www.better.org.uk/leisure/st-george-s-leisure-centre

NEAREST CINEMA

The nearest cinema is the Genesis just a short walk from the both Mile End and Whitechapel. Details at: 

WWW.GENESISCINEMA.CO.UK

MEDICAL FACILITIES

In an emergency please dial extension 3333 and QMUL Security will either call a first aid officer or an ambulance as appropriate.

There is an NHS Walk-in Centre at:

St. Andrews Health Centre
2 Hannaford Walk
London 
E3 3FF
(020 8980 1888)

This is open 08:00–20:00, 7 days a week. 

www.standrewshealthcentre.nhs.uk

The closest Accident & Emergency (A&E) department is located at: 



The Royal London Hospital

Whitechapel Road
London 
E1 1BZ

This is open 24 hours a day, 7 days a week. 

www.bartshealth.nhs.uk

EMERGENCY DENTAL TREATMENT

Emergency dental facilities are located at the Royal London Hospital 

WWW.BARTSHEALTH.NHS.UK/OUR-HOSPITALS/THE-ROYAL-LONDON-HOSPITAL

THE LOCAL AREA

Some of our favourite things to visit/do in the area:

Also take a look at our 'Things to do in London section' to discover all the attractions that the Capital has to offer!